Hexagon launched Hexagon Agility FleetCare, an extended aftermarket offering at ACT Expo

May 8, 2023. Transportation is responsible for 20% of global greenhouse gas emissions, and there is a strong need to accelerate the adoption of clean fuels in transportation. Over the past two decades, Hexagon Agility has spearheaded the use of compressed (renewable) natural gas in the transportation sector. Today, the Hexagon Group offers the broadest range of clean fuel solutions for commercial vehicles and gaseous energy transportation.

Having put over 70,000 vehicles on the road, Hexagon Agility sees the need for a step-change in after-sales service support in the industry.

“Maintaining and servicing a clean fuel vehicle must be as easy, if not easier than for vehicles powered by traditional fuels,” says Eric Bippus, EVP Sales and Systems Development. “Our new offering represents a fundamental shift in aftersales services.”

Four pillars define Hexagon Agility FleetCare’s comprehensive total life cycle service portfolio:

  • Technical Support Center: Service specialists exclusive to clean fuel vehicles; experts with an average of 30+ years’ experience
  • Technical Training Academy: Custom training to meet specific fleet maintenance and driver needs
  • Mobile Field Service: Comprehensive clean fuel service with total lifecycle solutions, field specialists are strategically located to support fleets
  • Hexagon Agility Genuine Parts: Quality OEM replacement parts; when you see the Hexagon Agility Genuine Parts brand, you are getting OEM quality replacement

Hexagon Agility’s fuel systems have a useful life of 20 years. Typically, CNG fleets will retire vehicles long before the end-of-life of the fuel system. To leverage its full lifespan, Hexagon Agility is introducing an extended aftermarket offering Certified Pre-Owned (CPO) program. The CPO program will provide a thorough factory inspection using proprietary technology. It includes a re-certification of the fuel system to install on new trucks for the secondary market – or refurbish for same fleet, improving sustainability and providing lower total cost of ownership.

A new Hexagon Agility FleetCare facility, strategically located near OEMs and Hexagon Agility’s Salisbury, NC plant is scheduled to open in June 2023. Hexagon

Agility FleetCare is the only aftermarket service solely dedicated to clean fuel fleets, assisting them in achieving higher uptime and lower cost of ownership.

“Hexagon Agility’s new 40,000 sq ft facility will house parts, service, and installation operations to support the expansion of Hexagon Agility FleetCare total lifecycle portfolio. The facility will serve as the East Coast warehouse location with Hexagon Agility’s Genuine Parts also available at a “Will Call” counter. Natural gas fuel system refurbishment and service will also be available, and the facility will serve as a staging location for Eastern Region remote field service technicians,” says Brad Garner, SVP Hexagon Agility FleetCare.